A Customer Data Platform[1] (CDP) is a marketer-managed system that collects and organizes data from various sources, providing a comprehensive, unified view of each client[3]. It is designed to interface with other systems and offers some functionalities of marketing systems and l'engagement des clients[2] platforms. Unlike a Data Management Platform (DMP), which collects anonymous web data, a CDP gathers identifiable data about individuals. This allows for personalized content and accurate delivery. The term ‘Customer Data Platform’ came into use in 2010, and the industry has grown significantly since then, thanks to the platform’s advanced integration tools and capabilities. The estimated revenue for the CDP industry in 2022 is $1.9 billion.
Cet article a besoin de citations supplémentaires pour vérification. (February 2018) |
A customer data platform (CDP) is a collection of software which creates a persistent, unified customer database that is accessible to other systems. Data is pulled from multiple sources, cleaned and combined to create a single customer profile. This structured data is then made available to other marketing systems. According to Gartner, customer data platforms have evolved from a variety of mature markets, "including multichannel campaign management, tag management and data integration."