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Content marketing

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Content marketing is a strategic approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience and, ultimately, to drive profitable customer[1] action. It has a rich history dating back to 1732, with examples like Benjamin Franklin’s Poor Richard’s Almanack and Johnson & Johnson’s antiseptic wound treatment publication. The term was first used in 1996 and has since evolved with the rise of social networks and online platforms. Today, it is a vital tool used by brands like Red Bull and Mint.com to engage audiences and build brand[3] loyalty[2]. It is measured by various metrics, including visitor numbers, time spent on a page, click-through rates, and customer feedback. While it presents challenges like continuous content delivery and transitioning to a media publishing mindset, it also offers opportunities for sales[4] conversion and innovation.

Terms definitions
1. customer.
1 The primary entity in this text is the 'customer.' A customer is an individual or entity that purchases goods or services from a business. They are crucial participants in the commercial landscape, forming relationships with businesses through transactions. Customers can also be classified as 'clients,' especially when they receive tailored advice or solutions from a business. The term 'client' originates from Latin, implying a sense of leaning or bending towards a business. Customers vary in types - from end customers who directly buy products or services, to industrial customers who incorporate these goods or services into their own offerings. These customers can have different relationships with the business, such as being employers in construction projects. Businesses often segment their customers into different categories, like entrepreneurs or end users, to better understand and serve them. The understanding and management of customer relationships is a critical area of study and practice in business.
2 The primary entity in this text is the 'customer.' A customer is an individual or entity that purchases goods or services from a business. They are crucial participants in the commercial landscape, forming relationships with businesses through transactions. Customers can also be classified as 'clients,' especially when they receive tailored advice or solutions from a business. The term 'client' originates from Latin, implying a sense of leaning or bending towards a business. Customers vary in types - from end customers who directly buy products or services, to industrial customers who incorporate these goods or services into their own offerings. These customers can have different relationships with the business, such as being employers in construction projects. Businesses often segment their customers into different categories, like entrepreneurs or end users, to better understand and serve them. The understanding and management of customer relationships is a critical area of study and practice in business.
2. loyalty. "Loyalty" is a multifaceted concept that has evolved over time and carries different meanings in various contexts. In historical and philosophical terms, it has been defined as a primary virtue, depicted in classical literature and religious texts, and has even been a key principle in feudal societies. Modern ethical and philosophical perspectives view loyalty as a core moral principle with debates surrounding its object, from individuals to causes. Loyalty can be characterized by its exclusivity, strength, scope, and attitude, and can be directed towards principles, causes, individuals, or groups. Intriguingly, loyalty is not limited to human interactions but is also observed in interspecies relationships. This concept is studied across disciplines, including psychology, sociology, and ethics, and continues to be explored in academic and cultural contexts.
Content marketing (Wikipedia)

Content marketing is a form of marketing focused on creating, publishing, and distributing content for a targeted audience online. It is often used by businesses in order to achieve the following goals: attract attention and generate leads, expand their customer base, generate or increase online sales, increase brand awareness or credibility, and engage an online community of users. Content marketing attracts new customers by creating and sharing valuable free content as well as by helping companies create sustainable brand loyalty, providing valuable information to consumers, and creating a willingness to purchase products from the company in the future.

Organizing for content marketing. This figure depicts how companies organize to create content in harmony.
Organizing for content marketing. This figure depicts how companies organize to create content in harmony.

Content marketing starts with identifying the customer's needs. After that, the information can be presented in a variety of long form and short form formats, including news, video, white papers, e-books, infographics, email newsletters, case studies, podcasts, how-to guides, question and answer articles, photos, blogs, etc. Examples of short form content include short blog posts and social media posts.

Content marketing requires continuous delivery of large amounts of content, preferably within a content marketing strategy.

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