Marketing communications[1] is a multifaceted concept that encompasses various elements and strategies to effectively convey a brand[9]’s message to its target audience. It includes advertising[5], promotions, sales[10], branding, campaigns, and online promotions, with a focus on brand awareness[3] and preference. The price of a product or service can also be a communication tool. The process typically involves developing a marketing plan[4] with clear objectives and action plans. Communication strategies are tailored to specific channels and audiences, and may include both internal and external communications. Different modes of communication, such as one-to-many, many-to-one, one-to-one, and many-to-many are utilized. The ultimate goal is to persuade consumers to make a purchase through tactics like storytelling[6] and imagery. With the rise of the internet[8], communication trends have shifted towards social media[7] platforms and influencer marketing[2].
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Marketing communications (MC, marcom(s), marcomm(s) or just simply communications) refers to the use of different marketing channels and tools in combination. Marketing communication channels focus on how businesses communicate a message to its desired market, or the market in general. It is also in charge of the internal communications of the organization. Marketing communication tools include advertising, personal selling, direct marketing, sponsorship, communication, public relations, social media, customer journey and promotion.
MC are made up of the marketing mix which is made up of the 4 Ps: Price, Promotion, Place and Product, for a business selling goods, and made up of 7 Ps: Price, Promotion, Place, Product, People, Physical evidence and Process, for a service-based business.