Chatbot | Solutional Webdesign Antwerpen

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A chatbot is a computer^[4] program designed to simulate human conversation. They were initially simple, with early examples like ELIZA and PARRY, but have evolved significantly with advances in technology^[2]. Modern chatbots, such as A.L.I.C.E., Jabberwacky, and D.U.D.E, use sophisticated language models like GPT-4^[6] and Gemini. They’re prevalent in customer^[3] service, used by businesses across industries to streamline operations and improve customer engagement^[1]. They’re also employed in diverse sectors like healthcare and banking, and can pose challenges like privacy^[5] concerns and job displacement. Despite their limitations, such as handling complex conversations, the impact and potential of chatbots in automating tasks is widely recognized.

Terms definitions

1. ↑ customer engagement.

1 Customer engagement is a term that encapsulates the interaction and involvement of consumers with a company or brand. This concept, which was defined by various organizations between 2006 and 2008, can be seen in both online and offline settings and has a significant impact on marketing practices. It involves the co-creation of personalized experiences, with key dimensions including immersion, passion, and activation. However, ethical concerns can arise, particularly with regards to maximizing user engagement. Technology plays a vital role in this process, fostering an interactive culture and facilitating connections between consumers and organizations. Customer engagement is also heavily influenced by social media platforms, where content and influencer activity can drive engagement strategies. Measurement metrics are crucial in assessing customer engagement, with likes, replies, and retweets on Twitter being examples of this. This complex interaction between businesses and customers ultimately aims to foster loyalty and long-term relationships.

2 Customer engagement is a term that encapsulates the interaction and involvement of consumers with a company or brand. This concept, which was defined by various organizations between 2006 and 2008, can be seen in both online and offline settings and has a significant impact on marketing practices. It involves the co-creation of personalized experiences, with key dimensions including immersion, passion, and activation. However, ethical concerns can arise, particularly with regards to maximizing user engagement. Technology plays a vital role in this process, fostering an interactive culture and facilitating connections between consumers and organizations. Customer engagement is also heavily influenced by social media platforms, where content and influencer activity can drive engagement strategies. Measurement metrics are crucial in assessing customer engagement, with likes, replies, and retweets on Twitter being examples of this. This complex interaction between businesses and customers ultimately aims to foster loyalty and long-term relationships.

2. ↑ technology. Technology, derived from the Greek words meaning craft and knowledge, is a broad term that refers to the tools, machines, and systems developed by humans to solve problems or fulfill objectives. Originating with primitive tools like stone axes and the discovery of fire, technology has evolved significantly throughout human history. It has been instrumental in different eras, from the invention of the wheel and advanced irrigation systems in ancient civilizations to the birth of universities and printing press during the medieval and Renaissance periods. The Industrial Revolution in the 18th century marked a significant shift in mass production and innovation, giving rise to modern technologies like electricity, automobiles, and digital communication platforms. Today, technology is integral to various aspects of life and society, driving economic growth and societal change, while also raising concerns about security, privacy, and environmental impacts. The future of technology is expected to bring even more advancements, with the rise of artificial intelligence predicted to have significant implications for the job market.

3. ↑ customer.

1 The primary entity in this text is the "customer. A customer is an individual or entity that purchases goods or services from a business. They are crucial participants in the commercial landscape, forming relationships with businesses through transactions. Customers can also be classified as 'clients,' especially when they receive tailored advice or solutions from a business. The term 'client' originates from Latin, implying a sense of leaning or bending toward a business. Customers vary in types - from end customers who directly buy products or services, to industrial customers who incorporate these goods or services into their own offerings. These customers can have different relationships with the business, such as being employers in construction projects. Businesses often segment their customers into different categories, like entrepreneurs or end users, to better understand and serve them. The understanding and management of customer relationships is a critical area of study and practice in business.

2 The primary entity in this text is the "customer. A customer is an individual or entity that purchases goods or services from a business. They are crucial participants in the commercial landscape, forming relationships with businesses through transactions. Customers can also be classified as 'clients,' especially when they receive tailored advice or solutions from a business. The term 'client' originates from Latin, implying a sense of leaning or bending toward a business. Customers vary in types - from end customers who directly buy products or services, to industrial customers who incorporate these goods or services into their own offerings. These customers can have different relationships with the business, such as being employers in construction projects. Businesses often segment their customers into different categories, like entrepreneurs or end users, to better understand and serve them. The understanding and management of customer relationships is a critical area of study and practice in business.

Chatbot (Wikipedia)

Parts of this article (those related to everything, particularly sections after the intro) need to be updated. The reason given is: this article is using citations from 1970 and virtually all claims about conversational capabilities are at least ten years out of date (for example the Turing test was arguably made obsolete years ago by transformer models). Please help update this article to reflect recent events or newly available information. (February 2023)

A chatbot (originally chatterbot) is a software application or web interface that is designed to mimic human conversation through text or voice interactions. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades.

Since late 2022, the field has gained widespread attention due to the popularity of OpenAI's ChatGPT, followed by alternatives such as Microsoft's Copilot and Google's Gemini. Such examples reflect the recent practice of basing such products upon broad foundational large language models, such as GPT-4 or the Gemini language model, that get fine-tuned so as to target specific tasks or applications (i.e., simulating human conversation, in the case of chatbots). Chatbots can also be designed or customized to further target even more specific situations and/or particular subject-matter domains.

A major area where chatbots have long been used is in customer service and support, with various sorts of virtual assistants. Companies spanning a wide range of industries have begun using the latest generative artificial intelligence technologies to power more advanced developments in such areas.

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